F.A.Q.
How long have you been in business? Twenty-six years, since 1994. Our commitment to quality, customer service and general excellence is second to none, and widely recognized by customers, industry partners, and health professionals of every description.
We've been named "The Best Little Herb Company in America" by The Independent Herbalist newsletter. We are proud of our company, our products and our mission. We are here to help you.
How do I telephone you for help or with my questions? Call 1-800-215-4682 toll free in the United States and Canada, or, if you have unlimited long distance, help us keep down costs by calling 386-364-2947.
What's your e-mail address - and how long will I have to wait for a response? If you prefer to use e-mail, we're fast. Write: naturestrust@gmail.com or use our contact form.
We usually will get back to you within minutes during normal business hours. And it will never take more than a day for you to get your answers.
Where are you located? We have maintained our offices in Florida since 1994. Florida, of course, is in America's Eastern time zone.
Because we ship all orders Priority or Express, it doesn't matter where you live in relation to our offices, you'll still get your package fast.
Does shipping really take just two days? Nine times out of 10, yes, you'll get your package in two days, that's true whether you live in California, Maine, Oregon, Illinois or anywhere else in the U.S.
We automatically ship Priority Mail, via the U.S. Postal Service, because USPS is quick and you also get Saturday deliveries.
Occasionally, a delivery will take three days. And, as you know, there is no mail delivery on Sundays, so, if you order on Friday, you won't get your package until Monday.
We also can ship Express (overnight) to many locations in the U.S. Choose the Express option for shipping at checkout.
Is shipping over $100 free? Yes, we ship your domestic (U.S.)package to you for free regardless of size if the order's total is $100 or more. Free shipping is Priority, a 2-day delivery to you in most cases.
Do you ship worldwide? We ship to most countries worldwide. Expect delivery in 3 to 5 business days for Global Express and you will receive a tracking number the same day we ship. Commonsense Notice: We cannot account for Customs Offices in international destinations. Usually, orders move quickly through Customs, but occasionally officials will hold and inspect a package. This will delay shipment up to two weeks. This does not happen often, but, be sure to order your products as far in advance as is reasonable for you.
Questions? Write to us. Email naturestrust@gmail.com