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Customer Service


Susan says, "Our goal at Nature's Trust and Susan Ambrosino's Herb Club is to make your shopping experience with us so pleasant, professional and productive that you'll tell friends, family members and co-workers to visit us, too. And to ensure that you get the help you need ASAP, we make it easy for you to get in touch with us to order, ask questions and get any help you need.

smart-shoppper-revised-jpg.jpgTo Order

1. You can shop and order online 24 hours a day, seven days a week at and save money when you do.

We automatically apply an extra 10% discount to every online order of $75 and up. You''ll also find online-only Daily Specials and Clearance Sales that you won't see advertised anywhere else.

2. You can call our toll-free ORDER LINE at 1-800-215-4682 Monday through Friday and we'll process the purchase for you. Our operators can answer basic questions only and they're happy to do that. We also are happy to address bigger questions - if you send them via email. See "Your Questions Answered" below.

If you reach our answering machine or voice mail, don't be shy. Leave your name, telephone number with area code and a convenient time for us to return your call. For your safety, we do not store credit cards. Keep your card handy whenever you call for herbs.

3. You can order by sending a check. Call our toll-free ORDER LINE at 1-800-215-4682. Tell us what you want to buy. We'll give you the price and you can send a check or money order.

Your Questions Answered

1. Derek and Susan will address your questions quickly and completely seven days a week in what we consider to be the most comprehensive and caring customer service in the business.

Click Ask Susan & Derek and send your question using the confidential form that opens on the page. You'll get your response fast seven days a week, often within minutes, always the same day as long as you send it ail before 4 p.m. Eastern.