Customer Service


Susan says, "Our goal at Nature's Trust and Susan Ambrosino's Herb Club is to make your shopping experience with us so pleasant, professional and productive that you'll tell friends, family members and co-workers to visit us, too. And to ensure that you get the help you need ASAP, we make it easy for you to get in touch with us to order, ask questions and get any help you need.

To Order

1. You can shop and order online 24 hours a day, seven days a week at and save money when you do. Most of our herbs and supplements are discounted every day. All orders $50-up ship free in the United States. Watch for special offers and discounts, too. 

2. You can call our toll-free question and order hotline line at 1-800-215-4682 Monday through Friday and we'll process the purchase for you. 

If you reach our answering machine or voice mail, don't be shy. Leave your name, telephone number with area code and a convenient time for us to return your call. For your safety, we do not store credit cards. Keep your card handy whenever you call for herbs.

3. You can order by sending a check. Call 1-800-215-4682. Tell us what you want to buy. We'll give you the price and you can send a check or money order.

Your Questions Answered

1. Derek and Susan will address your questions quickly and completely in what we consider to be the most comprehensive and caring customer service in the business.

Call 1-800-215-4682 or click Ask Susan & Derek and send your question using the confidential form that opens on the page.

You'll get your response fast, often within minutes, always within 24 hours.